Website: https://vortex-talk.com/
Contact Email: support@vortex-talk.com
1. Introduction
This Acceptable Use Policy (“AUP”) governs the use of telecommunications, VoIP, SIP trunking, and related services (“Services”) provided by VORTEX TALK (“VORTEX TALK”, “Company”, “we”, or “our”). All customers, partners, resellers, and users of VORTEX TALK’s network (“Customer” or “User”) must comply with this policy. The purpose of this AUP is to ensure lawful, ethical, and responsible use of the Company’s telecommunications infrastructure.
VORTEX TALK is committed to complying with all applicable regulations, including those issued by the Federal Communications Commission, and industry traceback initiatives coordinated through the U.S. Telecom Industry Traceback Group.
Customers must use VORTEX TALK services in compliance with all applicable laws and regulations, including but not limited to:
Customers are solely responsible for ensuring their traffic, campaigns, and communications comply with all relevant laws.
Customers are strictly prohibited from using VORTEX TALK services for any unlawful, abusive, or fraudulent activity. Prohibited activities include, but are not limited to:
Customers may not use the network for:
To maintain network integrity, VORTEX TALK requires customers to complete a Know Your Customer (KYC) process prior to service activation. Required documentation may include government-issued identification, business registration, address verification, and a description of the call traffic profile. Failure to provide accurate information may result in service denial or termination.
VORTEX TALK actively monitors network traffic to detect and prevent illegal robocalls. Measures include traffic analytics, call pattern analysis, and caller ID authentication using STIR/SHAKEN. VORTEX TALK reserves the right to block, suspend, or terminate traffic that appears suspicious or harmful.
VORTEX TALK fully cooperates with traceback investigations. The company commits to responding to requests issued through the U.S. Telecom Industry Traceback Group within 24 hours. Customers must cooperate with investigations; failure to do so may result in immediate service suspension.
VORTEX TALK reserves the right to take immediate action for policy violations, including blocking traffic, temporary suspension, or account termination. No prior notice is required in cases involving fraud, illegal robocalling, or regulatory violations.
Customers are responsible for ensuring their clients or downstream users comply with this AUP, monitoring their own traffic, and obtaining proper consumer consent. Resellers must enforce this policy with their own customers.
VORTEX TALK reserves the right to modify this AUP at any time to comply with regulatory updates. Updated policies become effective upon posting.
For compliance inquiries, abuse reports, or traceback matters:
VORTEX TALK
Website: https://vortex-talk.com/
Compliance & Abuse Contact: support@vortex-talk.com
